The new A-Cube help desk is now online

screenshot of the A-Cube helpdesk login screen

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From today, the new service of Ticketing integrated into the A-Cube Dashboard is officially available. This update is part of our commitment to provide you with faster, more structured and more transparent technical support. Thanks to the new system, you can monitor the status of your reports in real time and consult the history of each request.

How to access the service

You can send and manage your tickets directly from the A-Cube Dashboard, by clicking the Helpdesk icon at the top right.

The service is accessible only from the main account of the A-Cube customer; subaccounts do not have access to the feature.

Important dates and transition

To ensure a smooth transition, we have planned a transition phase:

From 2 April: we invite you to use the new Ticketing system exclusively for any new request.

From 7 April: from this date the address support@a-cube.io will no longer be active for receiving new reports.

Pending items management: don't worry about requests already sent by email and still in progress! They will be automatically transferred and managed in the new ticketing system without any action required from you.

How the process works

Access it from the A-Cube dashboard using the link at the top right:

You will see the list of tickets and their essential information:

You can open a new ticket by pressing the button:

Mandatory fields, if not completed, will be highlighted in red:

This is the communication interface between the help desk and the customer. Type the request text for the support team, confirm and send the message by clicking the Reply button.